Returns & Exchanges

Mobile Mall can ONLY provide returns and exchanges to products in faulty condition or wrongly supplied items within 30 days from the date of delivery. Shipping cost will be covered by customer under above conditions via prior e-mail agreement. 

Products must be in original packaging. Return or exchange can be made within 90 days upon arrival from Mobile Mall.

Mobile Mall is happy to re-ship the items, provide an exchange for alternative products or make a refund via the original payment method (Please note it may need 2 to 5 business days to clear the funds).

NO returns or exchanges for change of mind will be permitted.

All returns & exchanges are subject to the Mobile Mall Returns & Exchanges Policy.

Product Returns/Exchanges Form

Please kindly complete the form below:

[excel file]

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If you have any question or a complaint, please kindly let us know. Mobile Mall responds to customer as fast as possible. You are welcome to contact us by phone, email or Skype. Mobile Mall values and listens to our customers’ voices. We will make every effort to ensure 100% satisfaction from our customers.

You can contact us by:

Phone: 02 8806 6666
E-mail or Skype: sales@mobilemall.com.au 

Please kindly provide the following information:

• Your Name
• Contact number or e-mail address
• Order number
• A brief description of the issue (and product name if applicable)